Terms of Service

1. Acceptance of Terms

By accessing or using the ZipClients platform, website, applications, APIs, and related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes become effective constitutes acceptance of the revised Terms.

2. Description of the Service

ZipClients is a white-label, GoHighLevel-style CRM and marketing SaaS designed for coaches, businesses, and agencies. Features may include (depending on plan and configuration): contact and pipeline management, calendars and appointments, funnels and websites, email and SMS messaging, automation/workflows, forms and surveys, reporting, and agency tools such as sub-accounts and rebill.

ZipClients is a product brand of MARKETING AND SALES L.L.C-FZ. Related offerings may appear under marketingandsales.com; these Terms govern your use of ZipClients unless a separate written agreement says otherwise.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for:

• Providing accurate registration and billing information;
• Maintaining the confidentiality of login credentials and API keys;
• All activity under your account and any sub-accounts you create or manage;
• Ensuring that users you invite (seats) comply with these Terms.

Notify us promptly at [email protected] of any unauthorized access or security incident affecting your account.

4. Plans, Fees, and Billing

4.1 Plans

Current standard plans (subject to change with notice):

• Starter — USD $97 per month, up to 3 seats;
• Pro — USD $297 per month, up to 10 seats;
• Enterprise — custom pricing and limits, as agreed in writing.

Seat limits, feature availability, usage caps, and add-ons may vary by plan. Agency and white-label configurations may include additional fees or custom terms.

4.2 Stripe billing

Payments are processed by Stripe, Inc. and its affiliates (“Stripe”). By subscribing, you authorize recurring charges to your payment method for the applicable plan and any metered or add-on charges you incur. You are responsible for keeping payment details current. Failed payments may result in suspension or termination of access.

4.3 Media and third-party usage costs

Unless expressly included in your plan, you are solely responsible for paying for your own media and messaging usage related to your business use of the CRM. This includes, without limitation, advertising spend, phone/SMS carrier or messaging fees, email sending volume beyond included allowances (if any), domain and hosting costs for your funnels/sites, and any third-party tool subscriptions you connect. ZipClients does not guarantee that any particular third-party cost is included.

4.4 Agency rebill and sub-accounts

If you use agency, SaaS-mode, or white-label features to create sub-accounts for your own clients and/or to rebill them:

• You remain our customer of record for the parent/agency account;
• You are solely responsible for pricing, contracts, invoices, refunds, and support you provide to your end clients;
• You must ensure your end clients agree to terms that are at least as protective of us as these Terms, and that they comply with applicable law (including marketing and messaging consent rules);
• You may not misrepresent ZipClients as your own proprietary software in a way that implies we are your end client’s contracting party, unless we agree in writing.

4.5 Taxes, refunds, and changes

Fees are exclusive of applicable taxes unless stated otherwise; you are responsible for taxes arising from your purchase (other than taxes based on our net income). Subscriptions renew automatically until cancelled. Refunds, if any, are at our discretion unless required by law or a separate written agreement. We may change pricing with reasonable notice; changes apply to subsequent billing periods.

5. Customer Data, Roles, and Controllership

Your CRM content (contacts, leads, opportunities, messages, files, form submissions, notes, and similar data you or your end users store in the Service — “Customer Data”) belongs to you (or your end clients, as applicable).

• You (and/or your end client) are the data controller (or equivalent under applicable law) for Customer Data relating to your contacts and end customers.
• ZipClients / MARKETING AND SALES L.L.C-FZ acts as a data processor (or service provider) when hosting and processing Customer Data solely to provide the Service, on your documented instructions as configured through the platform.
• You are responsible for obtaining all rights and consents needed to collect, upload, and process Customer Data in the Service, and for honoring data-subject requests directed at you.

Account and billing information you provide about yourself is processed as described in our Privacy Policy.

6. Messaging, Email, SMS, and Consent (TCPA and Similar Laws)

The Service may enable email, SMS, voice, and other outreach via integrations such as LeadConnector, Mailgun, and carrier or messaging providers. You are solely responsible for:

• Obtaining and documenting prior express consent (and, where required, written consent) before sending marketing or transactional messages;
• Complying with the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, Canada’s CASL, GDPR/ePrivacy, UAE and Dubai marketing rules, and any other applicable telecom or anti-spam laws;
• Honoring opt-outs and maintaining suppression lists;
• Using accurate sender identification and lawful content.

We may suspend messaging features if we reasonably believe they are being used unlawfully or in a way that threatens the Service, carriers, or third parties. Our provision of messaging tools is not legal advice and does not guarantee TCPA or other compliance.

7. Acceptable Use

You agree not to, and not to allow others to:

• Violate any law, regulation, or third-party right;
• Send spam, phishing, malware, or deceptive communications;
• Harass, abuse, or harm others, or process sensitive personal data unlawfully;
• Attempt to reverse engineer, probe, or disrupt the Service or other users’ accounts (except as permitted by mandatory law);
• Resell or sublicense the Service except through authorized agency/sub-account features;
• Use the Service to build a competing product by systematically scraping or copying non-public features;
• Upload content that is illegal, infringing, or that we reasonably find harmful to the platform.

We may investigate and suspend or terminate accounts that violate this section.

8. AI Features

Some features may use artificial intelligence or machine learning (e.g., content suggestions, conversation assistance, or automation aids). AI outputs may be inaccurate, incomplete, or inappropriate. You must review AI-generated content before relying on it or sending it to third parties. Do not submit secrets or data you are not permitted to process. We may use service providers to power AI features; see our Privacy Policy for more detail.

9. Intellectual Property

We and our licensors own the Service, software, branding, documentation, and related IP. You receive a limited, non-exclusive, non-transferable right to access and use the Service during your paid subscription in accordance with these Terms. You retain ownership of Customer Data and your own trademarks and content. You grant us a worldwide license to host, process, transmit, and display Customer Data as needed to operate the Service and as otherwise permitted in our Privacy Policy.

Feedback you provide may be used by us without obligation to you.

10. Third-Party Services

The Service may integrate with third parties (including Stripe, LeadConnector, Mailgun, telephony/SMS providers, analytics, and AI vendors). Their terms and privacy practices apply to their services. We are not responsible for third-party outages, pricing, or policies, except as required by mandatory law.

11. Confidentiality and Security

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only for purposes of the relationship. You are responsible for configuring access controls for seats and sub-accounts. We implement commercially reasonable administrative, technical, and organizational measures to protect the Service, but no system is perfectly secure.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET YOUR SPECIFIC COMPLIANCE OR BUSINESS REQUIREMENTS. NOTHING IN THESE TERMS IS LEGAL, TAX, OR FINANCIAL ADVICE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARKETING AND SALES L.L.C-FZ AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

14. Indemnification

You will defend, indemnify, and hold harmless MARKETING AND SALES L.L.C-FZ and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your Customer Data; (b) your messaging, marketing, or sales practices; (c) your sub-accounts, rebill arrangements, or end clients; (d) your breach of these Terms or applicable law; or (e) disputes between you and your end clients or contacts.

15. Suspension and Termination

You may cancel your subscription via account settings or by contacting [email protected]; access continues through the end of the then-current paid period unless otherwise agreed. We may suspend or terminate access for non-payment, material breach, legal risk, or prolonged inactivity. Upon termination, your right to use the Service ends. We may delete Customer Data after a reasonable retention period following termination, subject to our Privacy Policy and legal retention obligations. You should export needed data before cancellation.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-law rules. Courts of Dubai, UAE (including those with jurisdiction over Dubai Free Zone entities, as applicable) shall have exclusive jurisdiction over disputes arising from these Terms or the Service, subject to any mandatory consumer protections that cannot be waived.

Before filing a claim, you agree to attempt informal resolution by contacting [email protected] and allowing thirty (30) days for a good-faith response.

17. General

• Entire agreement. These Terms and the Privacy Policy (and any order form or enterprise agreement) constitute the entire agreement regarding the Service.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No waiver. Failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Notices. We may notify you via email, in-product notice, or posting on the website. Legal notices to us: [email protected], MARKETING AND SALES L.L.C-FZ, Meydan Grandstand, Dubai, UAE (Free Zone).

18. Contact

Questions about these Terms:

MARKETING AND SALES L.L.C-FZ
License: 2644059.01
Meydan Grandstand, Dubai, UAE (Free Zone)
Email: [email protected]
Web: zipclients.com